Refund Policy

This Refund Policy explains how returns, refunds, replacements, and order issues are handled for purchases made through Our Maga Shop. Please read it carefully before placing an order.

1) Eligibility for Refunds and Returns

We want you to feel confident in your purchase. Refund eligibility depends on the type of product purchased, the condition of the item upon arrival, and whether the request is submitted within the applicable time window. To protect all customers and prevent fraud, requests are reviewed on a case-by-case basis and may require supporting information such as photos or shipment tracking details.

• The item must be in its original condition unless the issue is damage, defect, or an incorrect item received.
• Requests should be submitted as soon as possible after delivery (or the date the carrier shows “Delivered”).
• We may request evidence (photos, packaging images, order number, and/or shipment label) to validate the claim.

2) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us promptly. We may offer a replacement, store credit, partial refund, or full refund depending on the circumstances and product type.

• Include your order number and a clear photo of the item and packaging.
• Keep all original packaging until your claim is resolved.
• If a replacement is approved, we may ship a replacement after the claim is confirmed.

3) Lost, Missing, or Stolen Packages

If tracking shows your package is delayed, missing, or marked as delivered but you did not receive it, contact us immediately. Depending on carrier status and delivery confirmation, we may initiate a carrier investigation.

• If tracking shows “Delivered,” we may ask you to check with neighbors, building staff, or your local post office before opening a claim.
• In certain cases, we may require a written statement or a police report for stolen packages.

4) Order Changes and Cancellations

Please double-check your order details before submitting payment. If you need to change an address, correct information, or cancel, contact us as quickly as possible. If your order has already been processed or shipped, we may not be able to modify or cancel it.

• Address changes may not be possible after fulfillment begins.
• If cancellation is possible, processing fees or gateway fees may be non-refundable.

5) Refund Processing Times

If a refund is approved, it is processed back to the original payment method when possible. After we issue a refund, banks and payment providers may take additional time to post the funds to your account.

• Processing time varies by provider and may take several business days.
• For certain payment methods, refunds may be issued as store credit or an alternative method if the original method is unavailable.

6) Non-Returnable / Non-Refundable Situations

Some items or circumstances may not qualify for a refund, including but not limited to: items used beyond normal inspection, damage caused after delivery, or requests made far outside a reasonable timeframe. We also reserve the right to refuse refunds in cases of suspected fraud, abuse, or repeated chargeback attempts.

7) How to Request a Refund

To start a request, contact our support team with your order number and a brief explanation. Include photos when relevant. We will respond with the next steps and, if required, return instructions.