Orders are typically processed after payment confirmation. Processing may include verification, packing, label creation, and carrier handoff. Please ensure your shipping address is correct at checkout. If you need an update, contact support with your order number.
Some orders may require additional verification to prevent fraud. This may include confirmation of billing details or payment validation.
Fulfillment begins once an order is queued. High-demand periods can extend fulfillment time due to volume and carrier constraints.
We work with common carriers to deliver orders safely. When available, a tracking number is provided after shipment. Tracking updates may take 24–48 hours to appear depending on the carrier scan cadence.
Delivery estimates are not guarantees. Carrier delays, weather events, holidays, and local service disruptions can affect arrival times. We will assist with investigations for significantly delayed shipments when appropriate.
Customers are responsible for providing accurate address information. Incorrect or incomplete addresses can cause delivery failures, returns, or additional carrier fees. If an order is returned due to address issues, we may require updated address confirmation and reshipment costs.
If your package is missing or marked delivered but not received, contact us promptly. We may request additional information and may initiate a carrier claim or investigation depending on the situation.
Certain orders may ship in multiple packages. If you receive part of your order, please allow additional time for remaining packages to arrive. Each package may have separate tracking information.
International shipments may be subject to customs inspections and import duties/taxes. These fees are set by the destination country and are the customer’s responsibility unless explicitly stated otherwise.
Shipping fees (if applicable) are displayed during checkout before you place an order. Fees may vary based on destination, package weight, carrier rates, and promotional offers. Taxes and duties (where applicable) are handled in accordance with local requirements.
If a shipment is returned due to an incorrect address, refusal, failed delivery attempts, or carrier restrictions, we may contact you to confirm an updated address. Reshipment may require additional postage and handling fees.
For help with tracking, delays, or delivery issues, contact us via the Contact page and include your order number and shipping address.