At Our Maga Shop, your satisfaction means everything to us. That’s why we proudly offer a 30-day refund policy on all eligible orders. Please review the details below:
If your item arrives damaged, contact us within 60 days so we can review and resolve the issue. Once received and inspected, we may issue a refund for the product cost. Please note: shipping fees are non-refundable.
If your tracking shows “delivered” but you didn’t receive your package, please check with your local carrier and your delivery location first. If it’s still missing, contact us and we’ll assist with next steps.
Approved refunds are issued to the original payment method. Processing times vary by provider; allow several business days for the refund to appear after approval.
For eligible returns, items must be unused and in the same condition you received them. Some items may be non-returnable for hygiene, safety, personalization, or clearance reasons.
Our Maga Shop processes and ships orders as quickly as possible. Shipping times can vary based on your location, carrier conditions, and item availability.
Most orders are processed within 1–3 business days. During peak demand, promotions, or holidays, processing may take longer.
Transit times depend on the carrier and your delivery address. Estimated delivery dates are not guaranteed and may change due to weather, carrier delays, or operational issues.
When available, we provide a tracking number after your order ships. Tracking updates may take time to appear after the label is created.
Please make sure your shipping address is complete and correct. If an order is returned to us due to an incorrect address, you may be responsible for reshipping fees.
If your package is delayed, please check the tracking updates first. If tracking shows “delivered” but you didn’t receive it, check with household members, neighbors, or the carrier. If it remains missing, contact us and we’ll assist with next steps.
If your order arrives damaged, contact us as soon as possible and include photos of the item and packaging so we can help resolve the issue.
This Privacy Policy explains how Our Maga Shop collects, uses, and shares information when you visit our website or make a purchase. By using our site, you agree to the practices described below.
We may use cookies and similar technologies to remember preferences, understand site traffic, and improve our services. You can control cookies through your browser settings; disabling cookies may impact features.
We may share information with service providers that help us operate our store (for example, payment processing, shipping carriers, email delivery, analytics, and customer support). We may also share information if required by law or to protect our rights and the safety of our customers.
We take reasonable measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
These Terms of Service govern your use of Our Maga Shop and any purchase made through our website. By accessing the site or placing an order, you agree to these terms.
You agree not to misuse the site, attempt unauthorized access, disrupt service, or use the site for unlawful purposes. We may suspend or restrict access to protect our customers and services.
Shipping timelines are estimates and not guaranteed. Returns and refunds are handled according to our refund policy and shipping policy.
All site content, including text, graphics, logos, and design elements, is owned by Our Maga Shop or its licensors and may not be copied or used without permission.
The site and products are provided “as is” and “as available.” To the fullest extent permitted by law, Our Maga Shop is not liable for indirect, incidental, or consequential damages, or for losses arising from use of the site or products.
We may update these Terms from time to time. Continued use of the site after changes means you accept the updated Terms.
Need help with an order? Our Maga Shop support team is here to assist. For the fastest service, include your order number and the email used at checkout.
We aim to respond within 1–2 business days. During peak periods, responses may take longer.